Our services

Satisfied or refunded

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Eligibility conditions for the “Satisfied or Refunded” offer

•              Request your return authorization number and by sending an email to contact@matosio.com with the detailed reason for the return. After approval, you will receive the RA number and address of the nearest warehouse where you can post the product you wish to return.

•              The product must be in its original condition and in its packaging with its accessories when you return it. Refunds cannot be made in the event of an incomplete return of the product and its original packaging.

•              Return your purchase within 30 days from the date of purchase confirmation.

•              The return is at the expense of the sender, and under his responsibility. To guarantee your refund, please use a trackable shipping service. Upon receipt of your package, your products will be examined and a full refund will be issued to your original payment method. A refund receipt will be emailed to the email address you used during your original purchase.

How long to receive refund

Upon receipt of your package, your products will be examined and a full refund will be issued to your original payment method. A refund receipt will be emailed to the email address you used during your original purchase. We issue refunds as soon as your refund request is approved – this means the money leaves our account immediately. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you have done all of this and still have not received your refund, please contact us.

Free delivery

Free delivery from 60 euros of purchase, provided that the geographical area is in the following countries: France, Spain, Italy, Germany, Portugal, Belgium, Poland. If your delivery address is not within the areas mentioned, you can contact at contact@matosio.com to request free delivery.

Secure payment

We are committed to applying security measures during your payments to fight fraud and protect personal data. You can choose from 3 payment methods: By Carte Blue (via Stripe); By Paypal; Bank transfer.

Customer service

For all your questions, you can contact us at +33(0)183952519 or +33(0)635299649. We are happy to provide you with support and advice on our products.